I am a client

    • Not delivered

      If your order was not delivered we are really sorry. We really care about delivering gifts around the world so we are very concerned if something goes wrong.

      1. If the bouquet is more than 24 hours late please use the form below to contact us.

      2. Some bouquets are sent in a gift box by courier. If the recipient was not in, the courier should have left a delivery note or called the recipient.

      3. Some bouquets are delivered with a local florist and depending on their busy schedule they may be trying to deliver the bouquet right now.

    • Flower quality

      We are sorry if there was an issue with your order. Please use the contact form below to describe the issue and we'll contact our florist to see what happened and update you as soon as we have the information.

      We may request a photo of the delivered bouquet so we can show it to the florist when making the claim on your behalf.

      We really care about delivering gifts around the world so we are very concerned if something goes wrong. We'll do everything we can to fix this issue for you.

    • Added product missing

      Please use the message box below to describe which products are missing from your order.

      We really care about delivering gifts around the world so we are very concerned if something goes wrong. We'll do everything we can to fix this issue for you.

    • Late delivery

      If your order was delivered late we are really sorry. We really care about delivering gifts around the world so we are very concerned if something goes wrong.

      Please consider the following information:

      1. Some bouquets are sent in a gift box by courier. If the recipient was not in, the courier should have left a delivery note or called the recipient.

      2. Some bouquets are delivered with a local florist and depending on their busy schedule they may be trying to deliver the bouquet right now.

      3. If you could not choose AM or PM during the buying process this is because we cannot offer this service for that particular order.

    • Discount not applied
    • Can I order by telephone or email?

      The safest and most efficient way to order is via our website.

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    I am a florist

    • Address and contact informations

      Tel: +34 93 201 00 15
      Fax: +34 93 396 90 80


      floristcare@floraqueen.com
      www.floraqueen.com


      Frederic Mompou 3, 7B.
      Sant Just Desvern, 08960
      Barcelona, Spain


      FLORAQUEEN
      FLOWERING THE WORLD, S.L.
      is registered in the Mercantile Registry of Barcelona, Volume 36.886, Folio 206, Page B 290474. Fiscal identification code B-63609051


    • Bank fees

      FloraQueen is not responsible for bank charges received from your bank.

    • Delivery receipt

      Please keep a signed delivery receipt for at least 6 months.


    • Prices

      FloraQueen adapts the prices of its products to each country and also to the variations that can occur during the year, always searching a mutual benefit. Because of this, price increases will be
      rarely accepted.

    • Refund policy

      100% Satisfaction Guarantee. Clients are entitled to request a refund or replacement at your
      expense:
      · If the order is delivered late.
      · If the product value, quality of flowers or concept of the bouquet was not respected.

    • Responsibility

      Once you have confirmed the order you are responsible for correct delivery in the agreed terms.

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